Terms & Conditions

Terms & Conditions

BY SUBMITTING A REPAIR WITH US, YOU ARE AGREEING TO THESE TERMS.

RETURN POLICY

REPAIRED ITEMS THAT FAIL UNDER WARRANTY: In the unlikely event that you receive a repaired Macbook and it fails under warranty, please use our online RMA return form located at the bottom of this page. In all warranty repair cases, we only provide warranty repairs on the specific components that were originally repaired and still deemed under warranty. If liquiddamage.com.au receives a repaired item back under warranty and finds that additional non-warranty repairs are needed, the customer will be contacted with an additional repair quote.

liquiddamage.com.au can not provide a refund on work performed when our RMA procedure outlined above is not followed. We provide free return shipping as a convenience to any customer that has an issue with a repair.

MISSING ITEMS: In the unlikely event that you receive a package and an item is “missing”, please contact liquiddamge.com.au support via email at support@liquiddamage.com.au within 3 business days (Mon-Fri) to file a report.

NON-DEFECTIVE RETURNS: All returns must be authorized by liquiddamage.com.au within 30 days of the invoice date. You may return an item within 30 days of shipment for a full refund. There are no returns after 30 days. Some items are not eligible for return. Check the individual product’s return policy that is listed on your invoice for more information. We can only accept returns in the same condition and packaging in which they were shipped (e.g., New Factory Sealed items must still be sealed), or else you may be charged a packaging fee. Shipping charges are not refundable, and we do not pay for return shipping or international customs/duties.

If you do find yourself with an item you wish to return, please review our complete Return Policy.

WARRANTY INFORMATION

Products sold as NEW are warranted by the manufacturer. You are entitled to the manufacturer’s limited express warranty, if any, that accompanies the product. liquiddamage.com.au makes no additional or independent warranty. All warranty claims must be made through the product manufacturer, not through liquiddamage.com.au. All products sold as DEMO carry the remainder of the manufacturer’s warranty.

All products sold as REFURBISHED or USED HARDWARE are sold “AS IS” unless otherwise stated. If a liquiddamage.com.au warranty is stated, liquiddamage.com.au will repair or replace, at our option, the REFURBISHED product containing manufacturing defects so long as the product is returned in its original shipping materials to liquiddamage.com.au within the warranty period. This warranty is made only to the purchaser whose name appears on the original invoice, is non-transferable, and is void if resold. Service by a non-approved technician voids any liquiddamage.com.au warranty. If liquiddamage.com.au accepts product for repair of manufacturing defect, but discovers that the problems are unrelated to manufacturing defects, or caused through service by a non-approved technician, buyer agrees to pay liquiddamage.com.au $99inc per hour for such repairs. No merchandise will be accepted for repair or replacement without prior Return Merchandise Authorization (RMA). To obtain an RMA, click here.

liquiddamage.com.au disclaims all express or implied warranties regarding the merchantability and fitness of the products you have purchased for any particular purpose. Liquiddamage.com.au makes no warranties that the products you have purchased are compatible with any particular software or non-liquiddamage.com.au equipment. Liquiddamage.com.au is not responsible for any damage, problems, or data loss resulting from software, hardware failure, or non-liquiddamage.com.au equipment placed by Customer on liquiddamage.com.au product. Installation or service by a non-approved technician voids any and all warranties, expressed or implied. Liquiddamage.com.au shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

ERRORS AND OMISSIONS

Liquiddamage.com.au makes every effort to ensure the accuracy of the information published in our advertisements and on our web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. liquiddamage.com.au makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.

If an error is made and a product is listed at an incorrect price, liquiddamage.com.au shall maintain the right to refuse or cancel any orders placed at the incorrect price. Products and packaging depicted may differ from stock available time of shipment. We reserve the right to substitute equivalent items.

NOTE: We do not guarantee liquiddamage.com.au prices listed on other web sites or price engines.

MANUFACTURER’S UPDATES, MODIFICATIONS AND VALIDATION CHECKS

Liquiddamage.com.au is not responsible for any problems with the functionality of a product resulting from, created by or related to any update, modification or validation check process done to the product by its manufacturer that affects your product which occurs after the time that the product has been shipped by us to you.

LIQUIDDAMAGE.COM.AU STANDARD TERMS OF SALE

All sales are subject to the following terms and conditions:

  1. CUSTOMER ACKNOWLEDGMENT.
    Customer acknowledges agreement with these Terms of Sale by the
    placement of a repair to liquiddamage.com.au.
  2. The Customer agrees that any dispute with liquiddamage.com.au arising out of the Customer’s purchase from liquiddamage.com.au shall be brought by the Customer exclusively in the state or federal courts situated in the Australia; and the Customer hereby agrees that such venue is appropriate and that liquiddamage.com.au’s agreement to sell and deliver products to the Customer is dependent on this provision.
  3. PURCHASE PRICE.
    1. Prices are listed in liquiddamage.com.au’s advertisements and web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.
    2. Payment is due before shipment, unless credit terms have been arranged in advance with liquiddamage.com.au Accounts Department. In such case, payment terms shall be as set forth in the credit agreement.
  4. SHIPPING TERMS.
    liquiddamage.com.au will arrange payment for shipping with the AustPost, such costs are the responsibility of liquiddamage.com.au. For any products sold that are damaged, lost, or stolen in transit to Customer, an insurance process must be followed by liquiddamage.com.au. Delivery times are estimates only and liquiddamage.com.au shall not be liable for delays.
  5. VENDOR LICENSE AGREEMENTS.
    Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.
  6. LIMITED MANUFACTURER’S WARRANTY.
    1. liquiddamage.com.au warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software Products it distributes.
    2. liquiddamage.com.au does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.
    3. liquiddamage.com.au DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
  7. LIMITATION OF LIABILITY.
    IN NO EVENT SHALL LIQUIDDAMAGE.COM.AU BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER’S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER’S OR PUBLISHER’S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL LIQUIDDAMAGE.COM.AU ‘S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM LIQUIDDAMAGE.COM.AU . THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION ARE INTEGRAL TO THIS ORDER. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
  8. RETURNS.
    Returns of Products are subject to liquiddamage.com.au’s current return policies, which are set forth on this web site, subject to any additional or lesser return rights adopted by the manufacturer or publisher.
  9. EXCLUSIVE AGREEMENT.
    These Terms of Sale represent the complete and final agreement between the Customer and liquiddamage.com.au for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in liquiddamage.com.au’s invoice for the relevant sale. Terms contained in Customers’ purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
  10. GENERAL.
    1. These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of “The Office of Consumer and Business Affairs” and the Australian Government.. Any Dispute the prevailing party in any such dispute shall be entitled to costs including attorney’s fees.
    2. In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
    3. liquiddamage.com.au shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
    4. These Terms of Sale may be modified from time to time by liquiddamage.com.au without notice, and are current as of the date of the web site. Please refer to the current web site.
  11. ABANDONMENT POLICY
    After liquiddamage.com.au receives a customer’s Macbook, the customer will be contacted by a representative with a price quote to repair the product. If the customer does not respond by phone or email within 90 days, the customer’s product is considered abandoned and becomes the property of liquiddamage.com.au. liquiddamage.com.au will recycle the customer’s product at our sole discretion and there will be no additional charges for the disposal or recycling of the customer’s product.
  12. SERVICE AND PARTS
    Apple does not authorize liquiddamage.com.au or any other entities to perform warranty work. Due to this, liquiddamage.com.au can not procure replacement parts for Macbook’s directly from Apple. Liquiddamage.com.au does, however, purchase quality OEM parts where possible, and high-quality and fully tested parts when OEM is not possible. liquiddamage.com.au stands by the quality of its parts and products, and as such, we warranty all parts and services that we sell.

WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE!

These terms are to protect both the buyer and the seller in the event of a problem with your order. If for any reason you are not happy with your purchase from us, please contact us immediately by at email support@liquiddamage.com.au so that we may remedy the situation.

SHIPPING QUESTIONS

  1. HOW IS A PRODUCT DELIVERED?
    Repairs are delivered via AustPost. A Signature is required on the return of your repaired Macbook.
  2. HOW LONG DOES IT TAKE TO RECEIVE MY REPAIR?
    We ship Repairs back Express Post through AustPost. Public holidays and Weekends need to be taken into account when calculating Post times.
    *Rural addresses might take longer. We rely on the AustPost system to fulfill the delivery times.
  3. WHERE CAN I HAVE MY ORDER SHIPPED?
    AustPost Delivers Express Orders Nation Wide.
  4. WHO PAYS FOR THE COST OF FREIGHT?
    Liquiddamage.com.au pays for all freight costs to and from our repair centres
  5. DO I NEED TO SIGN FOR MY PACKAGE?
    Yes, you will need to sign for the collection of your repair. (NOTE: AUSTPOST OR LIQUIDDAMAGE.COM.AU WILL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN REPAIRS THROUGH FREIGHT)
  6. WILL I RECEIVE MY OWN PACKAGING BACK IF I DECIDE TO SHIP IT IN MYSELF?
    We will determine, at our discretion, whether your packaging is safe to ship back to you. We use our very own protective and insured boxes so that your shipment arrives as safely as possible. In other words, you might not get your original packaging back.
  7. I DON’T HAVE A BOX!
    AustPost has many packing options available. However this is a NOT a cost liquiddamage.com.au will cover.
  8. WHAT ABOUT SHIPPING INSURANCE?
    TBA
  9. PACKAGING YOUR MACBOOK CORRECTLY FOR SHIPPING
    The customer MUST make sure the Macbook is freighted to us in correct packaging.
    liquiddamage.com.au does not take ANY responsibility for Macbooks damaged or lost in freight.

RETURNS / RMA’S

  1. WHAT IF I NEED TO RETURN A PRODUCT I PURCHASED?
    No problem! As long as the product falls under our warranty period, you just need to start by clicking the “Returns” link at the bottom of every page on our site.
  2. WHAT IF I SENT MY PRODUCT IN FOR REPAIR AND IT’S STILL NOT WORKING, OR IT STOPPED WORKING?
    No problem! As long as the product falls under our warranty period, you just need to start by clicking the “Returns” link at the bottom of every page on our site.
  3. WHO PAYS FOR RETURN SHIPPING IF I HAVE TO SEND MY PRODUCT BACK IN?
    If you had an item repaired by our techs, we pay for the return shipping to get your item back in here for inspection. We only pay for return shipping if you are still within the warranty period. You just need to start by clicking the “Returns” link at the bottom of every page on our site.
  4. HOW LONG IS THE WARRANTY PERIOD ON MY REPAIR?
    Our warranty is 6 Months standard but for certain repairs may be longer. Please refer to the individual service you are purchasing for the exact warranty period of your repair. ALWAYS INSPECT YOUR PRODUCT FULLY UPON DELIVER

RMA OPTIONS

In the unlikely event that you need to send an item back to us under warranty or for a refund, you must fill out this form. We will not accept returns without an RMA issued! You may only select one type of RMA (1. Refund or 2. Exchange) per RMA request. For example, if you have one item you wish to return for a refund and another item from the same order that you wish to return for a exchange, you will need to submit two separate RMA requests. Also note liquiddamage.com.au hours of operation. Any RMA requests submitted after hours will be responded to the following business day.

  1. REFUND – “I’D LIKE TO RETURN MY ITEM FOR A REFUND!”
    No problem! An RMA Refund is a request for a refund of the purchase price of an item. If you want a refund on an item that you purchased within the last 7 days from liquiddamage.com.au, you can select “I’d like to return my item for a refund!” below.

    You can return any product within 7 Days of receipt for a full refund (shipping and/or labor charges are not included) as long as the item is in it’s original condition and includes all original documentation and packaging if possible. If we find that an item is damaged, mis-installed, or altered in any way, you may not be eligible for a refund.)

    In all refund cases we do not refund shipping charges.

    We do not charge any restocking fees.

    For a complete list of our Terms and Conditions, please click here.

    To read our complete Return Policy, please click here.

  2. WHAT IF I’M OUT OF THE WARRANTY PERIOD AND HAVE A PROBLEM?
    Please let us know. Although we won’t be able to cover the return of the item to us, we can still diagnose your issue free of charge. If we feel that our repair was insufficient or if the same part that we already replaced has failed again, we will generally offer a deep discount to get you back in working order. In this instance, you would need to ship your Macbook to us, making sure to mention your previous repair and any other details in the repair notes (upon checkout). You can also go to our “Returns” page here and a manager will respond to help you out.

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